Returns and Refund Policy for SooqBaba.com
Last Updated: March 31, 2025
At SooqBaba.com, we strive to provide the best service and products to our customers. Please carefully read our returns and refund policy before making a purchase. Due to the nature of our platform and the exclusive use of cryptocurrency for transactions, all purchases are final. However, we understand that certain situations may arise, and we handle these on a case-by-case basis.
1. No Refund Policy
- All Sales are Final: Once a transaction has been completed and payment has been processed through cryptocurrency, we do not offer refunds. All purchases on SooqBaba.com are final.
- Irreversible Cryptocurrency Transactions: Due to the nature of cryptocurrency transactions, payments are irreversible. Once confirmed, we cannot reverse or refund any transaction under any circumstances.
2. Exceptions – Case-by-Case Basis
While we do not offer refunds as a standard practice, we may consider replacement via same website depending on the nature of the product or service if raised on same day of delivery. The following criteria will be considered when reviewing a potential exception:
- Product or Service Defects: If you encounter a defect with the product or service provided, please contact us immediately. We may review the situation and offer a resolution, such as a replacement or modification of the service, depending on the nature of the issue.
- Misdelivery or Incorrect Orders: If an order has been incorrectly fulfilled (such as wrong product delivered, or an incorrect service rendered), please notify us within 24 hours of receiving the product or service. We will investigate and resolve the issue on a case-by-case basis.
3. Process for Handling Disputes
If you believe you are eligible for an exception based on the criteria above, you must contact us within 7 days of the order confirmation or delivery of the product/service. Please provide the following details when submitting your request:
- Order number
- Description of the issue
- Supporting evidence (videos)
- Clear request for resolution (replacement, issue rectification, etc.)
Once we receive your request, our support team will review the issue and get back to you with a solution within 5-7 business days. Our decision is final and based on the assessment of the situation.
4. No Chargebacks or Disputes
- Cryptocurrency Transactions: As all payments are made through cryptocurrency, chargebacks and payment disputes are not supported by SooqBaba.com. Any attempt to initiate a chargeback or dispute a completed transaction may result in the termination of your account and access to our services.
5. Non-Refundable Services
All services offered through SooqBaba.com may be non-refundable based on their nature (e.g., digital products, customized orders, etc.). Please be sure to thoroughly review the details of the service or product before making a purchase.
6. Contact Us for Assistance
If you have any questions or concerns regarding your purchase or this policy, please contact our support team at:
Email: [email protected]
Website: www.sooqbaba.com
By purchasing from SooqBaba.com, you acknowledge and agree to our Returns and Refund Policy.